Can we still answer calls in-house, but use AnsweringService.com as a back-up?

Absolutely!  A call overflow service can easily be provided and controlled via your call forwarding settings.  By setting your advertised business number to divert to your AnsweringService.com receptionist number only when the phone rings for a specified duration or if your line is engaged, you can continue to answer most calls yourself but have our receptionist team answer your calls when you can’t.

This is perfect for avoiding missed calls in scenarios such as when you’re in a meeting, you have multiple concurrent inbound calls or your in-house receptionist takes a break, is off sick or is on vacation.