24/7 answering services for IT companies of all kinds.
Prevent missed calls around the clock, capture more new business leads, improve response times and reduce reliance on key technical staff by having helpdesk support handled for you.
Have virtual receptionists triage calls so your team can maintain focus on urgent or complex issues.
24-hour availability
Our team is available to pick up your calls at any hour of the day, helping you meet contractual requirements.
US receptionists
Live answering by professionals in the US, with bilingual services and overflow support available.
Basic troubleshooting
Use scripting with conditional logic to guide call flows, including having us provide Level 1 helpdesk support.
Raising of tickets
Have Level 2 or 3 support tickets raised directly in your own CRM, or calls routed to technicians, as necessary.
Instant notifications
Have the caller’s name, number and all relevant details sent by email and/or SMS immediately after each call.
No lock-in contract
Month-to-month subscriptions and no cancellation fees mean flexibility to scale up (or down) as needs change.
How it works.
With instant activation of your service, we can start answering your calls within a few minutes.
1
A customer calls your number.
The call is diverted to us if you’ve chosen to send us all calls or you can’t answer it in-house.
2
We answer the call.
A friendly receptionist uses your preferred greeting and handles the call as required by you.
3
You receive a message.
You receive all the information you need via SMS and/or email immediately after the call.
The reliability and quick response your clients expect.
Within the IT sector, it’s vital for calls to be answered around the clock – and for technical support to be readily available to clients at any hour – regardless of whether you’re a managed service provider (MSP) or break-fix service provider.
Yet having senior technicians working graveyard shifts on a “just in case” basis is cost-prohibitive. And that’s where we come in.
Imagine having round-the-clock support from professional receptionists, answering your calls, determining the level of complexity, providing Level 1 troubleshooting where applicable and alerting you to urgent matters.
Try our virtual reception services free for 7 days, with instant activation and a simple setup. Have us start answering your calls within a matter of minutes!
We answer calls in less than
10 seconds on average.
Never miss a call again.
We answer calls in less than 10 seconds on average.
Never miss a call again.
Why choose AnsweringService.com?
Total flexibility.
- Ability to try free for 7 days.
- No minimum contract period.
- No cancellation fees.
Happy callers.
- We answer in 3 rings, on average.
- Professionally-trained receptionists.
- Callers often compliment receptionists.
Budget-friendly.
- Pay-per-call options.
- Pay-as-you-go options.
- Solutions from just $19/month.
Spam protection.
- Zero cost for calls under 5 seconds.
- No charge for telemarketing calls.
- Ability to block unwanted numbers.
Why choose AnsweringService.com?
Total flexibility.
- Ability to try free for 7 days.
- No minimum contract period.
- No cancellation fees.
Happy callers.
- We answer in 3 rings, on average.
- Professionally-trained receptionists.
- Callers often compliment receptionists.
Budget-friendly.
- Pay-per-call options.
- Pay-as-you-go options.
- Solutions from just $19/month.
Spam protection.
- Zero cost for calls under 5 seconds.
- No charge for telemarketing calls.
- Ability to block unwanted numbers.
Helping take IT support to the next level.
Improve your coverage.
- Ensure clients can connect with a real person whenever they call, 24/7/365.
- Have receptionists provide Level 1 support utilizing conditional scripts.
- Respond faster to urgent IT issues and leads for new business.
Maximize your output.
- Avoid your technicians scrambling to answer calls, when busy or stressed.
- Allow your senior technicians to concentrate on the more complex issues.
- Reduce burnout of experienced team members.
Grow your business faster.
- More easily meet your contractual obligations and boost your reputation.
- Save on having to hire a full-time receptionist just to answer your phone.
- Simply upgrade your plan as your client list and call volumes grow.
Helping take IT support to the next level.
Improve your coverage.
- Ensure clients can connect with a real person whenever they call, 24/7/365.
- Have receptionists provide Level 1 support utilizing conditional scripts.
- Respond faster to urgent IT issues and leads for new business.
Maximize your output.
- Avoid your technicians scrambling to answer calls, when busy or stressed.
- Allow your senior technicians to concentrate on the more complex issues.
- Reduce burnout of experienced team members.
Grow your business faster.
- More easily meet your contractual obligations and boost your reputation.
- Save on having to hire a full-time receptionist just to answer your phone.
- Simply upgrade your plan as your client list and call volumes grow.
We can also streamline your processes.
Have our receptionists input leads directly via CRMs, handle appointment-setting via online calendars and more. We can utilize the tools you use on any MyAssistant plan.
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Start your free trial.
Instant account activation, simple setup & no credit card needed.
Put AnsweringService.com to the test! Totally free. For a whole week.
Sign up now for your 7-day free trial of our business answering services, based on our Answer service inclusions, without even paying a penny! No strings attached. And no need to provide your credit card details.
Experience for yourself the difference that having our team of virtual receptionists answer your phone calls can make for your business.
Frequently Asked Questions.
What AnsweringService.com clients say.
What our clients say.
At every level … this is one of the best companies and teams I have had the pleasure of working with in 20 years of business.
Exceptional phone answering service … it has not only saved us valuable time but also consistently leaves a positive impression on our clients.
We’ve had a great experience with AnsweringService.com, they have always been accommodating and reliable.
Find out more.
Have questions? Please fill in your details and we’ll be in touch.