Need a low-cost small business answering service? We can help!

AnsweringService.com has a range of call answering solutions for solo operators and other small business owners, including PAYG options starting from just $19/month for those with low call volumes.

A cost-effective way to avoid missed calls, prevent lost opportunities and free up your valuable time.

US receptionists

Live answering by professionals in the US, with bilingual services and overflow support available.

24-hour availability

We can answer your calls at any time of the day or night, including on weekends or holidays.

Personalized greeting

Calls are answered in your business name and you can choose how callers are greeted.

Instant notifications

Messages containing all the details you need are sent promptly by email, SMS or both after each call.

Toll-free numbers

We make bundling your message answering service with a toll-free number a piece of cake.

No lock-in contract

Monthly subscriptions and no cancellation fees mean you can easily scale or cease your service.

How it works.

With instant activation of your service, we can start answering your calls within a few minutes.

1
A customer calls your number.

The call is diverted to us if you’ve chosen to send us all calls or you can’t answer it in-house.

2
We answer the call.

A friendly receptionist uses your preferred greeting and handles the call as required by you.

3
You receive a message.

You receive all the information you need via SMS and/or email immediately after the call.

Utilizing the tools you already use.

Utilizing the tools
you already use.

On MyAssistant plans, our call answering virtual assistants can input leads directly via CRMs, handle appointment-setting via online calendars, raise support tickets in customer service software or provide updates via online collaboration tools.

Schedule a consultation.

Jump on a video call with a member of our team, tell us a little about your business and discover how best we can help you.

MessageExpress

Messages taken and sent to a single email or mobile number by SMS.


From

$19/month*

No lock-in contract

(cancel anytime)

Hear a sample call
0:00 / 0:00

All plans include:

  • 24-hour call handling^
  • US receptionists, plus overflow support
  • Messages sent by SMS^ and/or email
  • Self-service management via online portal
  • Customer support as required

Plan-specific settings:

  • Choose your preferred caller greeting
  • 1 contact can receive messages
  • 3 details collected per call
  • No setup fee

Sample call
0:00 / 0:00

* Plus relevant sales tax. ^ Additional charges apply for add-ons.
See Terms & Conditions.

* Plus relevant sales tax. ^ Additional charges apply for add-ons. See Terms & Conditions.

Answer

Warm call transfers and messages sent to multiple staff or departments.


From

$33/month*

No lock-in contract

(cancel anytime)

Hear a sample call
0:00 / 0:00

All plans include:

  • 24-hour call handling^
  • US receptionists, plus overflow support
  • Messages sent by SMS^ and/or email
  • Self-service management via online portal
  • Customer support as required

Plan-specific settings:

  • Customizable caller greeting
  • Unlimited contacts can receive messages^
  • 5 details collected per call
  • No setup fee

Additional Answer features:

  • Call transfers when appropriate^
  • Schedule availability for call transfers
  • Company information can be provided

Sample call
0:00 / 0:00

* Plus relevant sales tax. ^ Additional charges apply for some add-ons.
See Terms & Conditions.

* Plus relevant sales tax. ^ Additional charges apply for some add-ons. See Terms & Conditions.

MyAssistant

Complex call flows, order taking and CRM or web-based form input.


From

$49/month*

No lock-in contract

(cancel anytime)

Hear a sample call
0:00 / 0:00

All plans include:

  • 24-hour call handling^
  • US receptionists, plus overflow support
  • Messages sent by SMS^ and/or email
  • Self-service management via online portal
  • Customer support as required

Plan-specific settings:

  • Customizable caller greeting
  • Unlimited contacts can receive messages^
  • Up to 11 details collected per call
  • Setup fee based on service complexity

Additional MyAssistant features:

  • Call transfers when appropriate^
  • Schedule availability for call transfers
  • Company information can be provided
  • Customer FAQs answered on your behalf
  • Conditional scripting to guide call flows
  • Order processing
  • Payment processing
  • Appointment setting
  • Leads entered into CRMs or forms
  • Other tasks interacting with your tools

Sample call
0:00 / 0:00

* Plus relevant sales tax. ^ Additional charges apply for some add-ons.
See Terms & Conditions.

* Plus relevant sales tax. ^ Additional charges apply for some add-ons. See Terms & Conditions.

Start your free trial today.

Instant account activation, simple setup & no credit card needed.

Put AnsweringService.com to the test! Totally free. For a whole week.

Sign up now for your 7-day free trial of our small business answering services, based on our Answer service inclusions, without even paying a penny! No strings attached. And no need to provide your credit card details.

Experience for yourself the difference that having our team of virtual receptionists answer your phone calls can make for your small business.

Frequently Asked Questions.

At AnsweringService.com, we ensure that your inbound calls are answered promptly and help you present a professional image to the world.  The majority of calls are answered by US-based receptionists, with overflow to our other locations in periods of peak demand or after hours. Our 24/7 live call answering services provide a smart, affordable and total business communications solution.

Read more.

Virtual receptionists ensure that your customers, or prospective customers, always connect with a real person when they call – instead of being directed to voicemail and hanging up, regardless of the time of day or night.  At a fraction of the cost of an in-house receptionist, a 24/7 call answering service like AnsweringService.com can prevent missed calls, increase customer satisfaction, assist in capturing more leads and help prevent lost business opportunities.

Read more.

Yes, you can have calls answered by AnsweringService.com at any time of day or night.  We have virtual receptionists available around the clock and you simply need to advise us that you want after-hours answering turned on.

You betcha!  Whether you’re sending all calls to us or only the calls you can’t answer in-house, one of the huge benefits of using AnsweringService.com is that we have a whole team of virtual receptionists, so we can handle multiple calls to your business number at the same time.  That means calls you’d usually miss simply due to your line being tied up,  which you may not even realize has been occurring, will be answered.

Read more.

Absolutely!  A call overflow service can easily be provided and controlled via your call forwarding settings.  Simply set your advertised business number to divert to your AnsweringService.com receptionist number only when the phone rings for a specified duration or if your line is engaged.

Read more.

You absolutely can!  If you have a short-term need for help answering inbound calls – whether for a day, a week or a month – we can provide the solution.  Because we offer monthly subscriptions with no lock-in contracts and no cancellation fees, if you need a temporary answering service due to staff absences, an office closure, increased call volumes or any other reason, you can simply sign up for one month.

Read more.

Absolutely!  Every internal contact you add to your account (whether a staff member or a department) can control their own settings for call transfer availability via our online portal.

You’re going to love this answer.  No! At AnsweringService.com your subscription simply continues month-to-month until you cancel and you only need to provide 30 days’ notice.  There’s no lock-in contracts. And no cancellation fees.

Read more.

They can!  You can choose to have messages sent to numerous email addresses and cell phone numbers if you so wish.  On applicable plans, call transfer attempts can also be made to multiple people in a specified order.  Best of all, you always retain control and can edit these settings via your online portal.

"AnsweringService.com has been invaluable in freeing up internal resources so we can focus on helping our clients save time."
Derek Donovan, Dictation Direct

Find out more.

Have questions? Please fill in your details and we’ll be in touch.

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