24/7 live call answering services.

AnsweringService.com clients are predominantly small businesses, but we also provide virtual reception services for SMEs and corporations. This includes professional service providers such as accountants and attorneys, home service providers such as plumbers and roofers, cleaning companies, HVAC contractors, property management companies, realtors, IT firms and more.

Virtual receptionists ensure that your customers, or prospective customers, always connect with a real person when they call – instead of being directed to voicemail and hanging up, regardless of the time of day or night.  At a fraction of the cost of an in-house receptionist, a 24/7 call answering service like AnsweringService.com can prevent missed calls, increase customer satisfaction, assist in capturing more leads and help prevent lost business opportunities.

Average Speed of Answer (ASA) is a key metric for any answering service and we proudly answer within 3 rings on average (less than 10 seconds), which is considerably faster than a typical call center.  This is achieved by using enterprise-grade software that enables seamless global call routing when required, such as during unforeseen peaks in call volumes. Calls are always answered by AnsweringService.com’s team of US-based receptionists whenever possible during standard office hours, with overflow to highly-trained receptionists in the United Kingdom, Australia and Jamaica occurring after hours or when a call simply can’t be routed to any of our local receptionists within an acceptable timeframe because they’re already all handling calls.

Yes, you can have calls answered by AnsweringService.com at any time of day or night.  We have virtual receptionists available around the clock and you simply need to advise us that you want after-hours answering turned on.

Sí!  We have bilingual receptionists who speak both English and Spanish, plus a team of Spanish-speaking receptionists who can handle calls to dedicated Spanish-speak phone lines, so we can absolutely answer inbound calls for your business if you have customers who are native Spanish speakers.  Our bilingual service is included with every account at no extra cost.

You betcha!  Whether you’re sending all calls to us or only the calls you can’t answer in-house, one of the huge benefits of using AnsweringService.com is that we have a whole team of virtual receptionists, so we can handle multiple calls to your business number at the same time.  That means calls you’d usually miss simply due to your line being tied up,  which you may not even realize has been occurring, will be answered.

Absolutely!  A call overflow service can easily be provided and controlled via your call forwarding settings.  Simply set your advertised business number to divert to your AnsweringService.com receptionist number only when the phone rings for a specified duration or if your line is engaged.

You absolutely can!  If you have a short-term need for help answering inbound calls – whether for a day, a week or a month – we can provide the solution.  Because we offer monthly subscriptions with no lock-in contracts and no cancellation fees, if you need a temporary answering service due to staff absences, an office closure, increased call volumes or any other reason, you can simply sign up for one month.