Low-cost call answering services for any business.

No matter how big or small your company is, we have plans to suit all your needs. Starting from just $19/month, with fully transparent pricing, our answering services are efficient, reliable and affordable.

No matter how big or small your company is, we have plans to suit all your needs, starting from just $19/month.

Why AnsweringService.com is the solution.

Why choose AnsweringService.com?

24-hour answering

Need calls answered after-hours? No problem! We have virtual receptionists available 24/7.

US receptionists

Live answering by professionals in the US, with bilingual services and overflow support available.

Customizable greeting

No matter how you want to say hello, we’ll greet your customers or other callers accordingly.

Instant notifications

Messages containing all the details you need are sent promptly by email, SMS or both after each call.

Toll-free numbers

You can choose a toll-free number as an add-on to your answering service or port-in an existing one.

No lock-in contract

Monthly subscriptions and no cancellation fees mean you can easily scale or cease your service.

MessageExpress

Messages taken and sent to a single email or mobile number by SMS.


From

$19/month*

No lock-in contract

(cancel anytime)

Hear a sample call
0:00 / 0:00

All plans include:

  • 24-hour call handling^
  • US receptionists, plus overflow support
  • Messages sent by SMS^ and/or email
  • Self-service management via online portal
  • Customer support as required

Plan-specific settings:

  • Choose your preferred caller greeting
  • 1 contact can receive messages
  • 3 details collected per call
  • No setup fee

Sample call
0:00 / 0:00

* Plus relevant sales tax. ^ Additional charges apply for add-ons.
See Terms & Conditions.

* Plus relevant sales tax. ^ Additional charges apply for add-ons. See Terms & Conditions.

Answer

Warm call transfers and messages sent to multiple staff or departments.


From

$33/month*

No lock-in contract

(cancel anytime)

Hear a sample call
0:00 / 0:00

All plans include:

  • 24-hour call handling^
  • US receptionists, plus overflow support
  • Messages sent by SMS^ and/or email
  • Self-service management via online portal
  • Customer support as required

Plan-specific settings:

  • Customizable caller greeting
  • Unlimited contacts can receive messages^
  • 5 details collected per call
  • No setup fee

Additional Answer features:

  • Call transfers when appropriate^
  • Schedule availability for call transfers
  • Company information can be provided

Sample call
0:00 / 0:00

* Plus relevant sales tax. ^ Additional charges apply for some add-ons.
See Terms & Conditions.

* Plus relevant sales tax. ^ Additional charges apply for some add-ons. See Terms & Conditions.

MyAssistant

Complex call flows, order taking and CRM or web-based form input.


From

$49/month*

No lock-in contract

(cancel anytime)

Hear a sample call
0:00 / 0:00

All plans include:

  • 24-hour call handling^
  • US receptionists, plus overflow support
  • Messages sent by SMS^ and/or email
  • Self-service management via online portal
  • Customer support as required

Plan-specific settings:

  • Customizable caller greeting
  • Unlimited contacts can receive messages^
  • Up to 11 details collected per call
  • Setup fee based on service complexity

Additional MyAssistant features:

  • Call transfers when appropriate^
  • Schedule availability for call transfers
  • Company information can be provided
  • Customer FAQs answered on your behalf
  • Conditional scripting to guide call flows
  • Order processing
  • Payment processing
  • Appointment setting
  • Leads entered into CRMs or forms
  • Other tasks interacting with your tools

Sample call
0:00 / 0:00

* Plus relevant sales tax. ^ Additional charges apply for some add-ons.
See Terms & Conditions.

* Plus relevant sales tax. ^ Additional charges apply for some add-ons. See Terms & Conditions.

How it works.

With instant activation of your service, we can start answering your calls within a few minutes.

1
A customer calls your number.

The call is diverted to us if you’ve chosen to send us all calls or you can’t answer it in-house.

2
We answer the call.

A friendly receptionist uses your preferred greeting and handles the call as required by you.

3
You receive a message.

You receive all the information you need via SMS and/or email immediately after the call.

Frequently Asked Questions.

Virtual receptionists ensure that your customers, or prospective customers, always connect with a real person when they call – instead of being directed to voicemail and hanging up, regardless of the time of day or night.  At a fraction of the cost of an in-house receptionist, a 24/7 call answering service like AnsweringService.com can prevent missed calls, increase customer satisfaction, assist in capturing more leads and help prevent lost business opportunities.

Read more.

Average Speed of Answer (ASA) is a key metric for any answering service and we proudly answer within 3 rings on average (less than 10 seconds), which is considerably faster than a typical call center.  This is achieved by using enterprise-grade software that enables seamless global call routing when required, such as during unforeseen peaks in call volumes. Calls are always answered by AnsweringService.com’s team of US-based receptionists whenever possible during standard office hours, with overflow to highly-trained receptionists in the United Kingdom, Australia and Jamaica occurring after hours or when a call simply can’t be routed to any of our local receptionists within an acceptable timeframe because they’re already all handling calls.

Read more.

Yes, you can have calls answered by AnsweringService.com at any time of day or night.  We have virtual receptionists available around the clock and you simply need to advise us that you want after-hours answering turned on.

Sí!  We have bilingual receptionists who speak both English and Spanish, plus a team of Spanish-speaking receptionists who can handle calls to dedicated Spanish-speak phone lines, so we can absolutely answer inbound calls for your business if you have customers who are native Spanish speakers.  Our bilingual service is included with every account at no extra cost.

You betcha!  Whether you’re sending all calls to us or only the calls you can’t answer in-house, one of the huge benefits of using AnsweringService.com is that we have a whole team of virtual receptionists, so we can handle multiple calls to your business number at the same time.  That means calls you’d usually miss simply due to your line being tied up,  which you may not even realize has been occurring, will be answered.

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Absolutely!  A call overflow service can easily be provided and controlled via your call forwarding settings.  Simply set your advertised business number to divert to your AnsweringService.com receptionist number only when the phone rings for a specified duration or if your line is engaged.

Read more.

You absolutely can!  If you have a short-term need for help answering inbound calls – whether for a day, a week or a month – we can provide the solution.  Because we offer monthly subscriptions with no lock-in contracts and no cancellation fees, if you need a temporary answering service due to staff absences, an office closure, increased call volumes or any other reason, you can simply sign up for one month.

Read more.

We sure can!  Our MessageExpress service is exactly that and it’s the most affordable answering service we have available.

Read more.

MessageExpress is a message-taking answering service, with no option for interaction with your caller beyond greeting them and asking if they can take a message.  The Answer service tends to provide a more seamless experience for callers, who are typically totally unaware the receptionist isn’t part of your in-house team or isn’t located within your business premises.

 

Read more.
"AnsweringService.com has been invaluable in freeing up internal resources so we can focus on helping our clients save time."
Derek Donovan, Dictation Direct

Find out more.

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