Olá! Spanish-speaking callers? We offer bilingual answering.

AnsweringService.com’s team of virtual receptionists can provide telephone support in both English and Spanish, to help your business overcome potential language barriers.

The easy way to offer enhanced customer service in each and every caller’s preferred language.

Bilingual receptionists

Our team includes receptionists who speak English and/or Spanish fluently to ensure nothing is lost in translation.

24-hour live answering

We can answer your calls 24 hours a day in English and each day from 5am-8pm (MST) in Spanish.

Flexible call handling

Use a dedicated Spanish-speaking line or redirect calls to Spanish-speaking receptionists as necessary.

Customizable greeting

No matter how you’d prefer us to say hello, or olá, we’ll greet your customers or other callers accordingly.

Instant notifications

Messages containing all the details you need are sent promptly by email, SMS or both after each call.

No lock-in contract

Monthly subscriptions and no cancellation fees mean you can easily scale or cease your service.

How it works.

With instant activation of your service, we can start answering your calls within a few minutes.

1
A customer calls your number.

The call is diverted to us if you’ve chosen to send us all calls or you can’t answer it in-house.

2
We answer the call.

A friendly receptionist uses your preferred greeting and handles the call as required by you.

3
You receive a message.

You receive all the information you need via SMS and/or email immediately after the call.

A clever way to expand your business’s customer base.

Even if your business doesn’t already serve many Spanish-speaking customers, a bilingual virtual reception service provides an opportunity.

The US already has the second-most Spanish speakers of any country and it’s expected to surpass Mexico by 2050! Therefore the Hispanic population is an important demographic for businesses to target.

Moreover, about one-third of American residents who speak Spanish at home do not speak English fluently. So offering bilingual telephone support may provide an easy route to tapping into a new market.

Try our bilingual answering services free for 7 days, with instant activation. Have us start handling your calls, in English or Spanish, within a matter of minutes!

Utilizing the tools you already use.

Utilizing the tools
you already use.

On MyAssistant plans, our call answering virtual assistants can input leads directly via CRMs, handle appointment-setting via online calendars, raise support tickets in customer service software or provide updates via online collaboration tools.

Schedule a consultation.

Jump on a video call with a member of our team, tell us a little about your business and discover how best we can help you.

MessageExpress

Messages taken and sent to a single email or mobile number by SMS.


From

$19/month*

No lock-in contract

(cancel anytime)


All plans include:

  • 24-hour call handling^
  • US receptionists, plus overflow support
  • Messages sent by SMS^ and/or email
  • Self-service management via online portal
  • Customer support as required

Plan-specific settings:

  • Choose your preferred caller greeting
  • 1 contact can receive messages
  • 3 details collected per call
  • No setup fee

* Plus relevant sales tax. ^ Additional charges apply for add-ons.
See Terms & Conditions.

* Plus relevant sales tax. ^ Additional charges apply for add-ons. See Terms & Conditions.

Answer

Warm call transfers and messages sent to multiple staff or departments.


From

$33/month*

No lock-in contract

(cancel anytime)


All plans include:

  • 24-hour call handling^
  • US receptionists, plus overflow support
  • Messages sent by SMS^ and/or email
  • Self-service management via online portal
  • Customer support as required

Plan-specific settings:

  • Customizable caller greeting
  • Unlimited contacts can receive messages^
  • 5 details collected per call
  • No setup fee

Additional Answer features:

  • Call transfers when appropriate^
  • Schedule availability for call transfers
  • Company information can be provided

* Plus relevant sales tax. ^ Additional charges apply for some add-ons.
See Terms & Conditions.

* Plus relevant sales tax. ^ Additional charges apply for some add-ons. See Terms & Conditions.

MyAssistant

Complex call flows, order taking and CRM or web-based form input.


From

$49/month*

No lock-in contract

(cancel anytime)


All plans include:

  • 24-hour call handling^
  • US receptionists, plus overflow support
  • Messages sent by SMS^ and/or email
  • Self-service management via online portal
  • Customer support as required

Plan-specific settings:

  • Customizable caller greeting
  • Unlimited contacts can receive messages^
  • Up to 11 details collected per call
  • Setup fee based on service complexity

Additional MyAssistant features:

  • Call transfers when appropriate^
  • Schedule availability for call transfers
  • Company information can be provided
  • Customer FAQs answered on your behalf
  • Conditional scripting to guide call flows
  • Order processing
  • Payment processing
  • Appointment setting
  • Leads entered into CRMs or forms
  • Other tasks interacting with your tools

* Plus relevant sales tax. ^ Additional charges apply for some add-ons.
See Terms & Conditions.

* Plus relevant sales tax. ^ Additional charges apply for some add-ons. See Terms & Conditions.

Start your free trial today.

Instant account activation, simple setup & no credit card needed.

Put AnsweringService.com to the test! Totally free. For a whole week.

Sign up now for your 7-day free trial of our business answering services, based on our Answer service inclusions, without even paying a penny! No strings attached. And no need to provide your credit card details.

Experience for yourself the difference that having our team of virtual receptionists answer your phone calls can make for your business.

Frequently Asked Questions.

Virtual receptionists ensure that your customers, or prospective customers, always connect with a real person when they call – instead of being directed to voicemail and hanging up, regardless of the time of day or night.  At a fraction of the cost of an in-house receptionist, a 24/7 call answering service like AnsweringService.com can prevent missed calls, increase customer satisfaction, assist in capturing more leads and help prevent lost business opportunities.

Read more.

Sí!  We have bilingual receptionists who speak both English and Spanish, plus a team of Spanish-speaking receptionists who can handle calls to dedicated Spanish-speak phone lines, so we can absolutely answer inbound calls for your business if you have customers who are native Spanish speakers.  Our bilingual service is included with every account at no extra cost.

Zilch.  At least in terms of monetary cost!  You aren’t required to provide credit card details and there’s no strings attached.  There is of course a cost in terms of time, but it’s very minimal as our answering service free trial includes instant activation and involves a very simple set-up via our online client portal.

Read more.
"AnsweringService.com has been invaluable in freeing up internal resources so we can focus on helping our clients save time."
Derek Donovan, Dictation Direct

bilingual

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