What is a virtual receptionist?

Business TipsVirtual Reception

Virtual receptionists are essentially professionals who answer your calls on your behalf while working from a remote location, rather than within your business premises.

Virtual receptionist services operate in much the same way as a phone answering service does. It’s really just another name for the same thing.

Calls for AnsweringService.com’s clients are answered by our team of virtual receptionists, who are all highly trained, pleasant, friendly and helpful.

They answer each business’s calls within an average of 10 seconds and then, depending on the plan you’ve selected and reason for the call, can take a message, transfer the call as appropriate or assist the caller such as by answering queries about your business, quoting fees, taking payments or entering details into Customer Relationship Management software.

Warm call transfers.

For example, on all plans other than MessageExpress and depending on your availability settings, the virtual receptionists can attempt to put the caller through to the person they have requested to speak with, announcing who is calling before the caller is transferred. If the contact is unavailable, your virtual receptionist will take whatever details you have instructed them to take and then have those details forwarded to you via your preferred method (email and/or text message).

24/7 availability.

You can engage your reception answering service for normal business operating hours or you can opt for a 24/7 receptionist who can take messages for you outside of your normal hours. We make sure that your business is always available even when you aren’t.

Customized greetings and scripts.

As with all of our answering service packages, you choose how you wish your calls to be answered by providing a greeting or a script that you would prefer each receptionist to follow.

Incredible flexibility.

You can update or change your instructions whenever you need to, or you can choose to increase or reduce the size of your package with us month-to-month.

Flexible scaling options are particularly useful if you normally receive a high volume of calls during seasonal trading times such as at Christmas. Often these trading times will coincide with staff planned annual leave and with public holidays. Choose an answering service package to cover you for just a few weeks, or the entire period. There are no lock-in contracts and you remain in control of your service.

Benefits for your business.

Choosing to engage a regular and reliable answering service with us could increase your customer retention, reduce missed or ignored business opportunities, and strengthen your company’s professional image both locally and globally.

Imagine what the following could do for your business:

  • Business calls answered, within an average of 10 seconds, at any time of the day or night
  • Friendly, warm voices representing your company’s commitment to customer care
  • Customized greetings and scripts to ensure a consistent call flows

Put us to the test.

If you’re not entirely convinced yet that our answering service is the right value-adding solution for your business, why not choose to undertake an obligation-free 7-day trial? Take the week to get to know our business while we dedicate ourselves to yours.

Present a professional image to the world. Sign up now!

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