Are the receptionists able to answer a caller’s query?

Certainly.  At least on any plan other than MessageExpress and depending on what the query is.  Within our online portal you are able to provide receptionists with answers to common questions callers may ask in relation to your business, which is certainly encouraged.  This includes things like a short business description, the kind of services you provide or products you sell, your website address, the location of your business premises, directions to get there and in what timeframe calls might be returned.  On our MyAssistant plans, you can also provide receptionists with answers to more specific FAQs.