FAQs / MyAssistant

How quickly do account changes made in the online portal take effect?

Immediately.  You can modify your caller greeting and, depending on your plan, update your call transfer availability, message preferences and instructions for receptionists in real-time within our online client portal.

Stepping into a meeting?  Simply toggle your call transfer status to “Unavailable” and we’ll take messages for you, just as an in-house receptionist would.

Need to update internal contacts, so a new team member can receive transfers and messages?  The change takes effect instantly and will be visible to the receptionist who answers your next call.

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