On a call transfer, will the receptionist state who the caller is?

Yes!  Our receptionists always provide a warm call transfer, rather than a blind call transfer.

If your settings show as available for call transfers, the receptionist will place the caller on hold and attempt to dial you.  If you pick up, they will introduce themselves and advise the caller’s name to enable you to accept or decline the call.

If your settings show as unavailable for call transfers, or if you don’t answer the receptionist’s transfer attempt, the receptionist will advise the caller that you’re unavailable, take a message then send it to you.