How It Works: 24/7 Inbound Call Handling

How it works.

With instant activation of your service, we can start answering your calls within a few minutes.

1 A customer calls.

The call is diverted to us if you’ve chosen to send us all calls or you’re unable to answer it.

2 We answer the call.

A friendly receptionist uses your preferred greeting and handles the call on your behalf.

3 You receive a message.

You receive all the information you need via SMS and/or email immediately after the call.

START A FREE TRIAL

Inquire now

You’re always in control
with our online portal.

Full access, 24/7.

Quickly setup your account.
Easy ongoing self-management.
Log in from anywhere, at any time.

Manage your account.

Update account contacts.
View and pay invoices.
Update credit card details.
Change your subscription.

Stay in the know.

See your usage in real time.
View your full call log.
Review messages sent.

Manage your settings.

Update receptionist instructions.
Toggle call transfer availability.
Add/remove staff or departments.
Block nuisance callers.

REQUEST A CALLBACK

INQUIRE NOW

You’re always in control with our online portal.

Full access, 24/7.

Quickly setup your account.
Easy ongoing self-management.
Log in from anywhere, at any time.

Manage your account.

Update account contacts.
View and pay invoices.
Update credit card details.
Change your subscription.

Stay in the know.

See your usage in real time.
View your full call log.
Review messages sent.

Manage your settings.

Update receptionist instructions.
Toggle call transfer availability.
Add/remove staff or departments.
Block nuisance callers.

REQUEST A CALLBACK

INQUIRE NOW

Hear how we sound.

0:00 / 0:00

Sample call answered by Jessica.

STart a free trial

Answering services FAQs.

What are some of the benefits of using a telephone answering service?

Virtual receptionists ensure that your customers, or prospective customers, always connect with a real person when they call – instead of being directed to voicemail and hanging up, regardless of the time of day or night. At a fraction of the cost of an in-house receptionist, a 24/7 call answering service like AnsweringService.com can prevent missed calls, increase customer satisfaction, assist in capturing more leads and help prevent lost business opportunities.

How fast are calls answered?

Average Speed of Answer (ASA) is a key metric for any answering service and we proudly answer within 3 rings on average (less than 10 seconds), which is considerably faster than a typical call center. This is achieved by using enterprise-grade software that enables seamless global call routing when required, such as during unforeseen peaks in call volumes. Calls are always answered by AnsweringService.com’s team of US-based receptionists whenever possible during standard office hours, with overflow to highly-trained receptionists in the United Kingdom, Australia and Jamaica occurring after hours or when a call simply can’t be routed to any of our local receptionists within an acceptable timeframe because they’re already all handling calls.

Is 24-hour live call answering possible?

Yes, you can have calls answered by AnsweringService.com at any time of day or night. We have virtual receptionists available around the clock and you simply need to advise us that you want after-hours answering turned on.

We answer calls in less than
10 seconds on average.
Never miss a call again.

We answer calls in less than 10 seconds on average.
Never miss a call again.

INQUIRE NOW

Find out more.

Have questions? Please fill in your details and we’ll be in touch.

Facebook

This field is for validation purposes and should be left unchanged.

Contact Name(Required)

Business Name(Required)

Phone Number(Required)

Email(Required)

Message or Question(Required)

This field is hidden when viewing the form

Answering service plan I'm interested in (if known):

I'm also interested in:

Toll-free numbers

Voicemail-to-email

This field is hidden when viewing the form

Promo Code

This field is hidden when viewing the form

Affiliate Code

This field is hidden when viewing the form

Source

The easiest 24/7 inbound call handling possible.

How it works.

1

A customer calls.

2

We answer the call.

3

You receive a message.

You’re always in controlwith our online portal.

Full access, 24/7.

Manage your account.

Stay in the know.

Manage your settings.

You’re always in control with our online portal.

Full access, 24/7.

Manage your account.

Stay in the know.

Manage your settings.

Hear how we sound.

Answering services FAQs.

What are some of the benefits of using a telephone answering service?

How fast are calls answered?

Is 24-hour live call answering possible?

We answer calls in less than 10 seconds on average.Never miss a call again.

We answer calls in less than 10 seconds on average.Never miss a call again.

Find out more.

You’re always in control
with our online portal.

We answer calls in less than
10 seconds on average.
Never miss a call again.

We answer calls in less than 10 seconds on average.
Never miss a call again.